Returns & Exchanges

At Icecartel, we stand behind the craftsmanship of our jewelry and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Whether you need a different size or a full refund, our team is here to provide a seamless exchange process for all eligible items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely place the jewelry in its original luxury packaging, ensuring all certificates of authenticity and tags are included to qualify for a full refund.

• 3.
  Ship to Icecartel

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our quality assurance team verifies the condition of the item, your refund or exchange will be processed within 5-7 business days to your original payment method.